Shipping & Returns Policy

SHIPPING

We use USPS Priority Mail and UPS SurePost. Orders will typically arrive within 3-5 days on orders placed before 11am MST Mon-Fri. Please note that due to weight limitations and delivery address restrictions for USPS, very small or very large orders may be shipped via First-Class Mail or UPS at our discretion. This will not affect transit time.

Domestic orders over $25 ship free. Under $25, the cost is $5.50. Canadian shipments are priced dynamically.

At this time, we do not offer expedited shipping options on our site. If you would like an order expedited, please call us at (303) 516-1803 to place your order with one of our certified herbalists. We are available to take orders 9am - 4:30pm MST Monday through Friday. Please call early in the day so that we can accommodate expedited requests.

INTERNATIONAL SHIPMENTS

We currently only ship internationally to Canada. Orders may take 4-6 weeks to arrive. We have partnered with iHerb, who has international shipping capabilities.

Please note: Due to international import laws, some countries do not allow food products, teas, or medicinal substances across borders.

Unfortunately, once a package leaves the United States, we are not always able to guarantee that it will be allowed through customs or that an import fee may be charged to you upon arrival and WishGarden Herbs is not liable for rejected packages or any unforeseen import fees.

Please verify with your local government or postal provider that medical products can be legally imported into your country and inquire about any possible import fees.

RETURN POLICY

Customer satisfaction is very important to us. We want you to be happy with the products you purchase. If you are not satisfied, you can return the product for a replacement or a refund. Please contact us within 30 days of purchase. We will also gladly accept returns caused by our error.

RETURN POLICY FOR THIRD-PARTY SELLERS

We stand behind our products with a Guarantee/Warranty against manufacturer defects.

Please return product purchased from third-party resellers directly to the reseller when possible.

Limitation on Warranty for Purchases on Amazon.com: With respect to sales on Amazon.com, due to the proliferation of counterfeit and grey-market products being sold on Amazon.com, we will provide a manufacturer's warranty only for products purchased from a reseller who we have confirmed as purchasing directly from us and providing genuine, new and authentic U.S. version of WishGarden Herbs brand products. At this time, there are currently no authorized resellers of WishGarden products on Amazon, therefore, we cannot honor returns from customers having purchased from resellers.